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Being smart survey

The challenges posed by global trends such as the financial crisis, climate change and the ageing population are affecting every organisation. This combination of challenges has never been seen before and therefore established approaches no longer work. Turning these challenges to an advantage means organisations have to be smarter then ever before.

PA is embarking on a 10 week study to understand how organisations can be smarter. This will enable us to produce a report that your organisation can use to benchmark against the standard approach in your industry and across many others.

The report will be released towards the end of the 2010 and each contributing organisation will receive a personalised benchmark report for their organisation. To receive a copy, please provide your contact details below.

We appreciate you involvement in this study; the survey below takes 5 minutes to complete and the answers should be provided from the perspective of your role within the organisation.

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Being smart survey
To what degree has your business been affected by global trends such as climate change, ageing population and austerity measures, financial crisis on clients/customers? (One - no effect, five - significant effect) »
Rate on a scale of one to five how much your customers trust your organisation (One - little trust, five - complete trust) »
How prepared is your organisation for attacks on its reputation by customers speaking out on social media? (One - unprepared, five - comprehensive policy adopted) »
How stringent are your security measures for storing and appropriate usage of customer data? (One - basic legal requirement, five - significant measures adopted) »
Is your company responsive/aligned to new technologies and using the information it provides?  »
  1 2 3 4 5
Outsourcing
Cost reduction
Data into business intelligence
Shared services
Process improvements
Improved customer satisfaction
How effective is your organisation at using information to help drive efficiency within the business? (One - not effective, five - expert use of information »
How effective is your organisation at using the new flow of information available from the internet, smart phones and your products to influence marketing, product development and customer communications? (One - we do not use this information, five - information is completely aligned to business strategy and planning) »

If you have any questions or would like to speak to one of our smart experts on the phone, over email or face to face, then please direct your request to:

Robert Man, PA Consulting Group
Telephone: +44 20 7881 3365
Email:
robert.man@paconsulting.com