PA’s Graham Beck, outsourcing specialist, is quoted in the Financial Times The Connected Business special report on IT and outsourcing. The article looks at why outsourcing IT should never be seen solely or even mainly as a means of reducing outgoings. Graham comments on how, as the market has matured, management teams have realised that individual vendors have specialist skills and have allotted different sections of IT to different service vendors.
Commenting on the challenges of managing different service vendors, Graham says: “You have to make sure that the different parts are technologically joined together and are managed.”
“What tends to happen is that management of the integration is left high and dry. If clients fail to recognise the issue, they have problems along the service chain and individual vendors say: ‘That’s not my bit.’ Staff at their desks are not concerned about who supplies the service. They just want the end-product.”
You can read the article in full here.
For more information on how your organisation can think differently about shared services and outsourcing, click here or contact us now here.
PRINT
EMAIL
TWITTER
LINKEDIN
FACEBOOK
FEEDS