Enabling business change through IT

PA Consulting Group believes that the best way to enable business change through IT is to focus on the business outcome, not just the technology. In our 2010 CIO survey, 70% of businesses said they expected IT to support the delivery of business process improvement and efficiencies, a sentiment also felt in the 2011 CIO survey. With funding scarce and competition fierce, it is critical that IT delivers this business benefit quickly and affordably. Yet, too often that potential is not realised, therefore we believe that organisations need to stop changing and start disrupting.

Successful IT-enabled change requires a better understanding of the relationship between IT and the business to ensure IT delivers the desired outcomes and engages users, customers and stakeholders. We help organisations develop this understanding through our ‘IT enabled business change’ framework. Our consultants:

• bring wide-ranging experience of implementing business change

• understand the complex delivery issues that characterise IT change projects

• are independent from technology vendors

• engage with key client stakeholders to support the development of in-house skills.

This approach is applied from the development of strategy and definition of high level requirements, to programme management and vendor selection. We also provide detailed testing strategy and live service transition and effective stakeholder communications and engagement.

We have a track record of success in very diverse sectors. 

• In the private sector we helped the London Metal Exchange deliver market-wide transformation to achieve rapid product launch, BP improve the security of mission and safety critical systems and a US pharmaceutical company develop an innovative technology strategy for their sales force.

• In the public sector we supported the National Health Service to make telehealth a reality, the Kingdom of Bhutan understand how to improve and strengthen their border controls and the UK Foreign & Commonwealth office use digital diplomacy to transform the way they engage with citizens.

To find out how PA can help your organisation to enable business change through IT, please contact us now.