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Strategic Insights Survey: IT Leadership

"ICT leaders need to focus on getting the basics right - running their function as a professional business support service and providing advice to help the management team make well-informed decisions."

RICHARD BARTON, EXPERT in ICT for LOCAL GOVERNMENT, PA CONSULTING GROUP

Improving the effectiveness of public sector ICT

A step in the right direction

The recently published UK Government IT Strategy (external link) is an ambitious and refreshing attempt to cut waste and improve the effectiveness of public sector ICT (Information&Communications Technology). Within the long list of strategic strands are some active practical programmes such as collaborative procurement, existing strategic initiatives such as the Public Sector Network and some radical and untested ideas such as the pan-government 'app stores' designed to increase efficiency of deployment.

Overall, we think the strategy is a positive step forward and, if used wisely, can be a lever to improve the unnecessarily fragmented architecture of public sector ICT and the inefficient market of products and services it supports. To ensure successful adoption, more clarity is needed on how to overcome any challenges the public sector may face and the interventions required to overcome them.

Our ideas for Strategy 2.0

Wise use of the strategy is an area we hope the Cabinet Office will expand upon quite soon. The current strategy includes some ideas about governance but this is the familiar hub-and-spoke model that has a poor track record of success.

Delivering real change involves using the right blend of driving – using the Cabinet Office's financial and legislative clout – and releasing – removing procedural, bureaucratic and funding obstacles – to achieve the desired outcomes.

Greater clarity on delivery would also be useful. ICT leaders in the public sector are wondering if the government is going to try to become an ICT service provider – not a wise step in our view – and how industry heavyweights such as Google, Apple and Microsoft can be engaged to help deliver the vision without undermining the competitive environment. There are also concerns about how delivery on such a huge scale can be managed without creating more large, complex and failure-prone public sector ICT programmes.

The are some real world success stories which can provide lessons here, both within government, for example the Buying Solutions Zanzibar service, but also in the private sector. We would like to see a strategy supplement that goes further in acknowledging the practical obstacles that previously stifled bottom-up attempts to collaborate on ICT.  Additionally, it would be useful to have a delivery strategy that shows how the Cabinet Office intends to use its power, influence and resources to address these.

To find out how to reduce ICT costs in your local authority contact us now.

Contact
Tom McEwan
IT consulting
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