[Skip to content]

Share this page

  • Add this article to your LinkedIn page
  • Add this article to your Twitter feed
  • Add this article to your Facebook page
PA Consulting Group MCA Awards - 2012 Award Winner
Contact PA Consulting Group now for more information

United Kingdom
+44 (0)20 7333 5869

United States
+1 212 973 5943

or for further information visit www.paconsulting.com/contact
Search our Site or contact us
contact us now
.
Picture of a train station

"The time has come to stop stating the obvious and start focusing on the solution"

KAREN CHERRETT, LOCAL GOVERNMENT EXPERT, pa consulting group

 

Is there too much of an administrative burden on local government?

The Local Better Regulation Office (LBRO) has suggested there is too much of an 'administrative burden' on town halls, after calculating that data requests for central government total £6million each year.

In particular, environmental health services and trading standards are bearing the brunt of the red tape, according to the Chartered Institute of Public Finance and Accountancy's report. The former takes 63% of all requests, while the latter is responsible for the remaining 37%.

In light of the findings, LBRO is looking into ways the workload can be reduced, especially in light of the fact that central government is focused on slashing public spending wherever possible.

Clive Grace, the LBRO chair, remarked, “We cannot ignore the finding that inefficiency in the system is taking resources away from the front line. In the current economic climate, reducing waste and inefficiency within the public sector is more important than ever.” He added “In order to facilitate this, the barriers to continuous improvement must be identified.”

Last month, LBRO turned its attention to small business and how cutting red tape could help these enterprises thrive. It called for "simpler, more effective regulation" to ensure firms can comply with commercial rules in a cheap and easy way.

PA's Local Government expert Karen Cherett and IT enabled-change expert Mark Bellamy comment: "It is not news that central and local government have grown an administrative and bureaucratic burden. Processes and procedures to deal with legislative and regulatory change add layers of complexity to protect compliance rather than ensure satisfaction. The time has come to stop stating the obvious and start focusing on the solution.

"Accepting that there is a problem and that efficiencies can be realised is the first step. Implementing the hard-won lessons from leading regulation and customer service organisations is the tough journey needed to reach the solution.

"Leading organisations recognise that customer intelligence and service information must be placed at the centre of their business. It informs how they streamline their processes and systems to deliver service satisfaction – even if this requires a fundamental re-structuring of their organisation to ensure that the customer, not the process, drives their own and partner delivery. Information becomes a valued way of focusing service improvement, not a method of administrating compliance.

"We know from experience with other clients that the change will not be easy. However the current unprecedented times mean that we must be even more bold in building on the best available from all sectors and solutions."

To speak to a consultant or to find out more, please contact us now.