Process adaptability in the face of industry evolution

Major US operators include AT&T, Verizon and T-Mobile are amongst those that have registered their commitment for deployment of data-rich 4GLTE technology on their radio access networks. Over 48 million business phones that were shipped last year were capable of carrying IP telephony applications, and by 2013, almost 1 billion people worldwide will consume video content delivered over broadband lines.

Such wide emergence of new video- and data-rich services over converged networks is being accelerated by the alignment of traditional content providers, Internet portals and online consumers.

This convergence constantly brings to light the inconsistent processes across telecommunications service provider operations on the product management, customer service and network operations fronts.

A key enabler adaptability towards convergence is clearly defined processes that drive efficiency and transparency in operations.  While there are certainly a number of business process frameworks in existence today that an help service providers develop more consistent and robust processes, any one on it's own, might prove to be inadequate going forward.

For the full version this article or to speak to one of our experts in this industry, please contact us now.